SUMMARY OF POSITION
Perform management and supervision of the Contracts Administrators, as well as being a liaison for/between our customers and our organization.
PRINCIPAL DUTIES & ACCOUNTABILITIES
Ensure customer satisfaction through processing orders, preparing general correspondence, and coordinating customer service needs
Serves as primary key customer point of contact for pricing, scheduling, and shipping
Conducts proposal preparation, contract negotiation, contract administration, and customer contact activities to provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications
Examines estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness
Serves as liaison between scheduling, production, and materials management
Coordinates with engineering for part development and release
Directly manage an OEM customer account or accounts. Processes customer returns for repair, upgrade, and warranty issues.
Conducts market analysis as required
Monitors customer metrics and reconciles as necessary for delivery, quality, and scheduling
Ensure that all export compliance policies are being followed and coordinate issuance of export licenses, product release and shipment with Trade Compliance Manager
Work with company’s Business Unit Managers to ensure that Contract Administrators are working with customers to place orders and fill the backlog
Provide backup when members of the Contracts Administrator team require assistance or are out of the office to ensure company and customer needs are met
Manage a team of Contract Administrators, conduct annual reviews, create department policies and standardized operating procedures.
OTHER DUTIES AND RESPONISBILITIES
The position will report to the Vice President of Sales & Marketing and will be a member of the Sales department. Expected to participate in Sales staff meetings.
Attend occasional training session on the company’s behalf.
Present metrics or data during Business Unit team meetings.
Train Contracts Administrator in various activities for development.
Travel is expected >5% of the time
EDUCATION and EXPERIENCE
Bachelor’s degree in Business
5+ years of Customer Service/ Administration Experience required
Excellent written and verbal communication skills required